更新時(shí)間:2025-03-14 21:23:16作者:貝語網(wǎng)校
CATI是計(jì)算機(jī)輔助電話交互的簡稱。它是一種利用電話作為交互媒體的技術(shù),通常用于市場調(diào)研、客戶服務(wù)中心、培訓(xùn)支持等領(lǐng)域。通過CATI系統(tǒng),可以實(shí)現(xiàn)對電話數(shù)據(jù)的收集、分析和管理等功能。
chat interaction technology (CIT)
chatbot
interactive voice response (IVR)
voice self-service
voice interface
voice automation
speech recognition
speech-to-text
text-to-speech
real-time text
natural language processing (NLP)
conversational agent
virtual assistant
FAQ (Frequently Asked Questions)
self-service support